WildWin Privacy Policy

We at WildWin Online Casino are committed to protecting the personal data of every player who visits www.wildwin.io. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your data. By creating an account, using the wildwin.io casino login, or claiming a wildwin.io casino bonus, you confirm that you have read and accepted the practices described below.

WildWin Online Casino is operated by 3-102-950481 Limitada, a company registered in Costa Rica under registration number 3-102-950481, with its registered address at Provincia de Puntarenas 06, Canton 11, Garabito, Jaco, 61101, Costa Rica. We operate under Licence No. ALSI-202601048-FI2, issued by the Anjouan Offshore Finance Authority, and our services are intended only for players aged 18 or the legal gambling age in their jurisdiction, whichever is higher.

Information We Collect

We collect information directly from you and automatically through your use of our platform. When you register through the wildwin.io login, we gather your name, date of birth, e-mail address, phone number, country of residence, and preferred currency.

• We collect identity verification data, including government-issued photo ID, proof of address, selfies, liveness checks, and, where required, video verification.
• We collect financial information such as deposit and withdrawal details, payment method identifiers, and source-of-funds documentation.
• We record gameplay activity, including wagers, bonus usage, session length, and game preferences.
• We gather technical data such as your IP address, device type, browser, and operating system whenever you access the wildwin.io app or wildwin.io casino app.
• We use cookies and similar technologies to recognise your device and remember your preferences.

Verification and KYC Data

Because we are legally required to prevent fraud and money laundering, we verify the identity of every player before processing a withdrawal. We may request documents in the Latin or Cyrillic alphabet; where documents do not meet this standard, we rely on video verification instead. Verification is also triggered automatically once your aggregate deposits reach 10,000 USD or the equivalent. We ask that requested documents be provided within 14 days, and we reserve the right to suspend an account if this deadline is not met.

How We Use Your Information

We use the data we collect to operate our services, process transactions, verify your identity, and protect the security of our platform. Our systems rely on your data to manage your wildwin.io casino login, deliver your wildwin.io no deposit bonus or welcome offers, and personalise your loyalty programme progress.

• We use your information to open, maintain, and manage your account.
• We use your data to process deposits and withdrawals and to comply with anti-money-laundering obligations.
• We use gameplay data to detect bonus abuse, collusion, or other prohibited activity.
• We use contact details to send account notifications, promotional offers such as a wildwin.io casino no deposit bonus, and important policy updates.
• We use technical data to improve the stability and performance of the wildwin.io app.

Cookies and Tracking Technologies

We use cookies to keep you signed in, remember your language and currency preferences, and analyse how our site is used. Some cookies are essential for core functions such as the wildwin.io login, while others support analytics and marketing. You may adjust your browser settings to limit or block cookies, though doing so may affect certain features of our services.

How We Share Your Information

We do not sell your personal data. We may share information with trusted third parties only where necessary to run our business or comply with legal obligations.

• We share data with payment processors and cryptocurrency networks to complete deposits and withdrawals.
• We share verification documents with identity and fraud-prevention providers.
• We disclose information to regulators, including the Anjouan Offshore Finance Authority, when legally required.
• We may share data with our appointed alternative dispute resolution provider, reachable at disputes@egis-adr.com, if a complaint is escalated.
• We share information with service providers who support our technical infrastructure, customer support, and marketing operations.

Data Retention

We retain your personal and financial data for as long as your account remains active and for a reasonable period afterward to meet our legal, regulatory, and accounting obligations. If your account becomes dormant after 12 consecutive months of inactivity, we retain your data throughout the dormancy period, including while administrative fees apply, and until the account is closed or reactivated. Where an account is closed permanently after 18 months of dormancy, we retain records as required by applicable anti-money-laundering rules even after the balance has been refunded, confiscated, or held in trust.

Data Security

We apply industry-standard technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. Our security protocols cover the storage of KYC documents, financial records, and login credentials used for the wildwin.io casino login. While we take reasonable precautions, no method of transmission or storage is completely secure, and we encourage you to use strong, unique passwords and to safeguard your login details.

Your Rights

We recognise that you have rights regarding the personal data we hold about you, subject to applicable law.

• You may request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You may request deletion of your data, subject to our legal retention obligations.
• You may object to certain uses of your data, including marketing communications.
• You may withdraw consent where processing is based on consent, without affecting prior lawful processing.

To exercise any of these rights, you may contact us at support@wildwin.io, which is also our address for account closure requests, refund enquiries, and complaints. We acknowledge complaints within 24 hours and aim to provide a final written response within 30 calendar days. Only the registered account holder may submit a data-related request, and unresolved disputes may be escalated to the Anjouan gaming regulator via anjouangaming.com/file-a-complaint or to our ADR provider at disputes@egis-adr.com.

International Data Transfers and Restricted Jurisdictions

Because we serve an international player base, your data may be processed in countries outside your own, including Costa Rica and Anjouan, Union of the Comoros. We do not knowingly accept players or process data from residents of restricted jurisdictions, including but not limited to the United States, the United Kingdom, Australia, Germany, France, Spain, the Netherlands, Russia, and other prohibited territories listed in our Terms. Where we identify access from a restricted location, including through VPN or proxy use, we reserve the right to suspend the account and review associated data and activity.

Children's Privacy

Our services are strictly intended for adults. We do not knowingly collect personal data from anyone under 18, or under the legal gambling age in their jurisdiction if higher. If we become aware that we have collected data from a minor, we will close the account and delete the relevant information without delay.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of the wildwin.io app, wildwin.io casino app, or your wildwin.io login after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at support@wildwin.io. We are here to address your concerns and ensure that your experience with WildWin Online Casino remains safe, transparent, and respectful of your privacy.